Sex toys:

Defective Items: 

Sex toys that are defective are eligible for returns. Thesextoystand.com will cover the cost of return shipping. We strive for 100% customer satisfaction. If you are not happy we are not happy. Please email us for further instructions, or call us at 1-800-849-5392.

If you received the wrong item:

If we ship the wrong item by accident, we will gladly do whatever is in our power to correct the problem. We will cover the cost of shipping both ways! Please contact customer service immediately if you received the wrong item as per your order. Please email us for further instructions, or call us at 1-800-849-5392.

Unopened items:

If you have not opened an item and wish to return it, you may. Please visit our returns instructions page for more information on how to return an unopened item. Note: customers are responsible for the cost of return shipping.

Lingerie, Clothing, & Underwear:

Unworn Garments:

Only lingerie that has not been warm can be returned. All labels and packaging must be in its original condition for a full refund to be issued. The customer is responsible for return shipping. Please contact customer service for a return authorization number, and click here for instructions on how to return an item.

Damaged or wrongly shipped items:

Please contact customer service immediately if you received the wrong item, or if it is damaged. We will cover the cost of a replacement item and shipping both ways. We take pride in our merchandise, and your satisfaction is our utter most concern! Please contact customer service for a return authorization number, and click here for instructions on how to return an item.

Refunds, Exchanges, or Store Credit:

Customers may opt for store credit, a refund via the same method of purchase, or an item of the same or lesser value should an item be returned.

Return Timeline:

Customer service must be informed within 10 days after you receive your order if you wish to return an item. Authorization for a return will not be granted if we are not contacted within 10 days after you receive your order.